The Importance of Customer Service in Residential Painting: Are You Hiring a True Professional?

When it comes to painting residential properties, whether interior or exterior, exceptional customer service and proper procedures are key to delivering the quality job a client expects and pays for. Unfortunately, the painting industry is flooded with individuals who call themselves painters but lack the skills, knowledge, and attention to detail necessary for professional results.

Far too often, we see people picking up a brush, buying a sprayer from a big-box store, slapping magnets on their vehicle, and calling themselves painters. However, true painting professionals understand that there’s much more to this trade than just applying paint.

At Paint Squad of Orlando, we’ve witnessed many so-called painters who have no clue how to troubleshoot or execute a job with precision. Even some paint store employees lack the expertise to guide customers properly because they’ve never painted professionally—they’re salespeople, not tradespeople.

That said, there are exceptions. Old-school painters behind the counter at Sherwin-Williams or Benjamin Moore understand the artistry of painting because they’ve walked in our shoes. They know the craft, and their advice often reflects that. But most others, unfortunately, do not.

The truth is, 80% of painters today lack the proper training. They may have enthusiasm and energy, but they’ve picked up bad habits from inexperienced trainers or learned on the fly. That’s why it’s crucial for homeowners to research and ensure the painter they hire is truly qualified.

A professional painter knows how to prep surfaces, troubleshoot issues, and deliver a flawless finish every time. Customer service also plays a huge role—listening to the client, understanding their vision, and exceeding expectations is what separates professionals from amateurs.

At Paint Squad of Orlando, we take pride in being the exception. We combine expertise, proper training, and unmatched customer service to give you the quality and experience you deserve. Don’t settle for less—choose a painter who knows how to bring your vision to life with skill and professionalism.